ODDSOX LTD / INFORMATION
Returns and refunds policy
Start with the reference
ODDSOX LTD, company number 7793509, 7 Walsingham Road, Bristol, United Kingdom, BS6 5BU. Contact [email protected] or +441173292423. Tell us which footwear pair and size are involved, and whether you have merely saved a request or have separately agreed an actual purchase.
Unpaid requests
This website takes no payment and does not reserve stock. If you no longer want to proceed with a saved request, contact us with the reference. A cart can be changed or cleared in the browser, but that does not erase a request already stored on the server.
Distance-sale cancellation
For an actual qualifying distance purchase, UK law generally provides a 14-day cancellation period after receipt, subject to lawful exceptions. Ask for the actual agreed sale details and cancellation instructions. This policy does not shorten applicable statutory rights or invent a blanket exclusion for footwear.
Checking a pair
For any actual sale, examine the goods reasonably to assess their nature and fit. Ask the merchant about the correct process before wearing outdoors or altering the pair. Do not infer an unlimited wear-and-return promise; any deduction must follow applicable law rather than an arbitrary website rule.
Faulty or misdescribed goods
If goods are faulty, not as described or otherwise fail applicable legal requirements, explain the issue promptly. Your statutory remedies are separate from change-of-mind cancellation and remain available where applicable. Photos may help explain a problem but are not a substitute for lawful assessment.
Posting goods back
Contact us before posting so the destination and instructions can be agreed. Do not assume the registered office is the returns address. Return costs depend on the reason and applicable law; do not assume all returns are free or that faulty-goods rights can be disclaimed.
Refund arrangements
No refund is generated by this unpaid request checkout. For a separately paid purchase, confirm the payment route and applicable refund timetable with the merchant. Refunds should comply with legal obligations; the site does not claim an installed card-refund or payment-gateway integration.
Clear information helps
Provide the reference, product name, UK-size selection, dates and a concise description. Never send full payment-card details or passwords. Keep relevant correspondence and proof of posting for an actual return, and contact us if the proposed process does not address your statutory rights.